UTOPSYS
Computer maintenance and troubleshooting
for SMEs and Professionals and professionals

Our services

"Run your business, not your IT !"

Entrepreneurs, professionals, you want to :

  • - Outsource your IT ?
  • - Build a rusting relationship with a single partner, which brings competence, responsiveness and quality of service ?

Take advantage of our expertise, our experience, and hold your IT infrastructure at its best level of service.

Maxime Desbrosses, Manager

Our Services

UTOPSYS intervenes on your
Microsoft, Apple and GNU/Linuxenvironments
For international companies :
our call-out's are in fluent English.

Troubleshooting

On your call, we intervene to fix a system or hardware problem.
Our time of response :
Less than 4 hours in 85% of cases.
quick intervention, warranty of services.

Maintenance Contracts

Keep your servers, client machines and equipment at their best level of service. Daily, weekly and monthly checks.
In case of problems : you are our highest. priority.

Remote Support

A system problem, a virus or spyware ?
If it can be solved by remote support or by telephone, you reduce the costs.
Our time of response : from a few minutes to 2 hours.

Audit and Consulting

Performance's audit of your IT
Virtualization Solutions
Energy balance

Audit Sécurité

La plupart des risques de sécurité, piratages et pertes de données peuvent être évités par de bonnes pratiques, simples à mettre en oeuvre.

Briefs sécurité

Show Prices

Find the different prices of the services offered by
UTOPSYS

Prices

Our daily commitments

We are here to respond. We find solutions.


Our Quality chart

Guarantee of our "Troubleshooting" interventions

Our "Troubleshooting" interventions, on site or remotely, receive a guarantee of one month.
If within 30 days after our intervention there is a problem that we considered solved that is not solved, we will intervene free of charge to fix it.

Troubleshooting and Remote Support

One week after the intervention, we call you to check your satisfaction.

Technicians and Admins are all from UTOPSYS

Our technicians are part of the staff of UTOPSYS : no "partnership" with another company, no appeal to independent workers. For you, this is the guarantee to have someone trained to our methods and committed about our values.

Hardware and software : an independent choice

We have no "partnership" with our suppliers: this ensures our independence in our recommendations.


Our Environment Chart

Energy balance of your computer park

We carry a free energy balance of your park (up to 10 computers). This assessment is included for free in any maintenance contract.
Learn more

Recycling according to the standard WEEE

When purchasing hardware, we can collect your used equipment. According to the legislation, we do recycle in compliance with the European standard WEEE (Waste from Electrical and Electronic Equipment). We also recycle our packagings and those of delivered materials.

Reduced printing paper, vegetal inks

We favour the exchange of documents via e-mail (quotations, invoices,...), unless you want it otherwise. For printing we use recycled paper. We print our official documents (leaflets,...) with vegetal inks, on 100% recycled paper.

Vehicles

We practice a rigorous maintenance and economic driving to limit CO2 emissions, and we cycle in cities when possible.

Ours Prices

Excluding taxes : simplicity and transparency

Troubleshooting

75 €/hour
  • After the first hour charged, by the 1/2 hour.
  • Call out fees: Bordeaux, CUB, Libournais : offered
  • 0 to 50 km : offered
  • Beyond : On quote.

Maintenance Contracts

50 €/hour
  • On quotation, to fit your specific needs.
  • * Basis of calculation, as a general guide

Remote Support

60 €/hour *
  • Remote access and/or telephone.
  • * Without Maintenance contract : 60 euros per hour, charged by fifteen minutes after the first half-hour.
  • With Maintenance contract : included.

Audit and Consulting

On quotation
  • Preparation free and without any obligations.

Security

Briefs sécurité
  • Base 150€ + 100€/participant.
    5 participants minimum, 10 maximum.

more information

Need more information ? Contact us !

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